Refunds & Exchanges
We want you to be completely satisfied with your online purchases from Raised by the Desert. If you receive an item that you are unhappy with for any reason, please send through an email with your order number and details of the item as soon as you receive the order.
You may return any full price item/s within 7 days of receiving your parcel for a refund. Postage will be at the senders expense for change of mind purchases. We do not refund on sale items.
If your product is faulty, please email us with all details. We will then assess the condition of the product. Depending on the fault we will either offer you a prepaid postage label to return the item for a full refund, or exchange the product for something of the same value.
If you receive the wrong product in your order, your postage cost for shipping the item back to us will be refunded. If the correct product is available, we will ship it to you as soon as possible.
If you purchase a product that is found to be unavailable or sold out, we will contact you to organise a refund or exchange.
A return will only be accepted at the discretion of Raised by the Desert. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also have all original tags and labels attached.
If you have any questions regarding your return, please do not hesitate to contact us at: